SHOUT – 24/7 text messaging service to support those in crisis

If you live in Greater Manchester just text SHOUT to 85258

Shout  is a free, confidential, 24/7 text message support service for anyone in the UK who is struggling to cope. The service is staffed by trained volunteers who are overseen by clinical supervisors. The Shout service is available around the clock and is designed to enable individuals to take their next steps towards feeling better. We can help with issues such as suicidal thoughts, depression, anxiety, panic attacks, abuse, self-harm, relationship problems and bullying. It’s easy to use:

  • You don’t need an app or data
  • There’s no registration process
  • It’s silent and won’t appear on your phone bill
  • Confidential and anonymous.

It’s provided by trained volunteer staff supported by clinical supervisors

Just text SHOUT to 85258

After you text a crisis volunteer will reply. The volunteer will offer you support and respond to your questions until they, and  you, feel in a safe calm place. The volunteer will also provide sign posting to other services that can offer you specialist support and ongoing help in your local area.

Important information – Mobile Network Disclaimer

It’s free and confidential to text our service from the following major networks: EE, O2, Three and Vodafone. These include – BT Mobile, Tesco Mobile, Virgin Mobile, iD Mobile, Sky, Telecom Plus, Lebara and GiffGaff.

Some Android phones issue a warning that you will be charged for texting us. Provided you are on one of the networks listed above, this warning is incorrect and you will not be charged. If you text us from a network that is not on this list there is a possibility that you may be charged for the messages and that they may appear on your bill. This applies to a very small minority of operators.

It is not possible to text the service from some networks, which do not provide the capability to message short codes. These include Lyca mobile. If your message will not send, or if you do not receive an automated message in response, it is an indicator that the service is not working.

If in doubt, please contact your mobile phone network before texting, or email

This link will take you to the Shout website