Waiting time pilots

Wigan and Trafford are now in their second year of testing innovative ways to support children and young people and reduce waiting times.

  • Trafford worked with voluntary, community and social enterprise providers 42nd Street and Just Psychology to increase their capacity to provide psycho-social and emotional wellbeing support for children and young people. , These initiatives were proving to be successful in reducing waiting times. However the impact of COVID-19 on our voluntary, community and social enterprise sector has meant that they have had to diversify their offer in order to deliver a blended model of virtual and face to face appointments. Year 2 for Trafford will see these voluntary, community and social enterprise providers continuing to provide this capacity to reduce waiting times.
  • Wigan worked with their NHS child and adolescent mental health service provider North West Boroughs to review their processes to increase productivity, change staff culture and introduce a single point of access. They also worked with voluntary, community and social enterprise provider Wigan Family Welfare to increase their capacity to provide psycho-social support.  These initiatives were proving to be successful in reducing waiting times. However, the impact of COVID-19 also saw an increase in referrals to both the Wigan child and adolescent mental health service team and Wigan Family Welfare.  Year 2 for Wigan will see greater investment in voluntary, community and social enterprise providers with the addition of The Willow Project and a navigator role in the Wigan child and adolescent mental health service team. The navigator will work closely with the voluntary and community sector to signpost children and young people to access the right help at the right time. The navigator will be a nurse practitioner, who will assess risks and treatment pathways and prevent children and young people being placed on a waiting list. Wigan will go on to consider further transformation of the service through:
  • Prevention work – pastoral workers training, youth zone outreach
  • Enhanced counselling offer, without the need for specific presenting difficulties
  • Integration of the voluntary, community and social enterprise into the developing i-THRIVE model

Both Wigan and Trafford are working closely with the NHS national team to gather knowledge from the work they’re doing and support the development of a national waiting time standard.